Free Shipping  
 
Cat & Dog Products
Dog Gates
Pet Doors
Dog Ramps & Pet Steps
Dog Beds
Cat Beds
Pet Electronics
Pet Feeders & Waterers
Accessories & Batteries
Pet Travel Products
Pet Carriers
Bicycle Pet Products
Pet Strollers
Vehicle Pet Barriers
Road Travel Pet Products
Dog Crates & Kennels

Frequently Asked Questions

Question:   How long have you been in business and where are you located?
Answer: PetFrenzy has been in the online pet products business since 1999. PetFrenzy is an Ohio corporation with its primary business office in S. Burlington, Vermont. Products are shipped from warehouses nationwide.
   
Question:   How do I know that PetFrenzy is a legitimate company before I use my credit card?
Answer: PetFrenzy is a member of GeoTrust. GeoTrust ensures the identity of business entities and individuals in online transactions and also validates website identities.  See our Privacy and Security section for more information.
   
Question:   What if I do not want to enter my credit card information over the internet?
Answer: We are happy to take a phone order.  Simply contact us during normal business hours.
   
Question:   I have a tracking, billing or return question. Can I call for that?
Answer: Yes. But the fastest way to check on your order is by e-mail. Please send us a request. We try to respond within one business days.
   
Question:   I have contacted you recently, but have yet to receive a reply.
Answer: Your Internet Service Provider (ISP) or email client may be blocking emails from PetFrenzy. If you suspect this is happening, please consult the help section of your email program to see how to relax the settings that filter or block email, or how to add PetFrenzy.com to your “safe domains” list.
   
Question:   Does PetFrenzy charge sales tax?
Answer: PetFrenzy charges sales tax in the states of Ohio and Vermont.
   
Question:   Does Pet Frenzy ship everything from its own warehouses, or do products ship directly from manufacturers??
Answer: PetFrenzy does have its own warehouse, however many of the products on www.PetFrenzy.com are shipped directly from suppliers. If you are interested in knowing specifically which location your product will be shipping from, please contact customerservice@petfrenzy.com or call us at 1-800-870-1941.