| Question: |
How long have you been in business and where are you located? |
| Answer: |
PetFrenzy has been in the online pet products business since 1999. PetFrenzy is headquartered in Ohio with its primary business office in Vermont at 4049 Williston Road, Suite 6, S. Burlington, VT 05403. Products are shipped from warehouses nationwide. |
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| Question: |
How do I know that PetFrenzy is a legitimate company before I use my credit card? |
| Answer: |
PetFrenzy is a member of GeoTrust. GeoTrust ensures the identity of business entities and individuals in online transactions and also validates website identities. See our Privacy and Security section for more information. |
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| Question: |
What if I do not want to enter my credit card information over the internet? |
| Answer: |
We are happy to take a phone order. Simply contact us during normal business hours using our toll free order line on our homepage and below. |
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| Question: |
I have a tracking, billing or return question. Can I call for that? |
| Answer: |
Yes. But the fastest way to check on your order is by e-mail. Please send us a request. We try to respond within one business days. |
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| Question: |
I have contacted you recently, but have yet to receive a reply. |
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Your Internet Service Provider (ISP) or email client may be blocking emails from PetFrenzy. If you suspect this is happening, please consult the help section of your email program to see how to relax the settings that filter or block email, or how to add PetFrenzy.com to your “safe domains” list. |
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| Question: |
Does PetFrenzy charge sales tax? |
| Answer: |
PetFrenzy charges sales tax in the states of Ohio and Vermont. |
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| Question: |
Does Pet Frenzy ship everything from its own warehouses, or do products ship directly from manufacturers?? |
| Answer: |
PetFrenzy does have its own warehouse, however many of the products on www.PetFrenzy.com are shipped directly from suppliers. If you are interested in knowing what location your product will be shipping from, please contact customerservice@petfrenzy.com or call us at 1-800-870-1941. |
