Free Shipping & Options.
PetFrenzy.com ships most of its orders via UPS. You have the option of choosing expedited delivery methods with UPS at checkout; however, we make no promises or guarantees to meet specific delivery dates. Most orders are shipped from the warehouse within 1-2 business days after receipt of order. If you choose UPS ground shipping, your order will typically take between 3 to 8 days depending on where you live. Please note that weekends and holidays do not count as days in transit.  PetFrenzy.com reserves the right to ship with any carrier without notice.  Free shipping is for ground service only within the contiguous United States. Shipping charges may be later applied to returned items.
 
Large Item Shipping. 
Many large items such as Patio Panels, AutoPet Products, Door Mate Systems & Dog Ramps are shipped FexEx & FedEx Ground. Large items to be shipped internationally may not be covered by standard shipping methods and we will need to provide you with a special quote.  In such cases, you will be instructed to contact our Customer Service Department at customerservice@petfrenzy.com. 

International Shipping. 
International orders are generally shipped United States Postal Service Air. PetFrenzy.com reserves the right to ship with any carrier without notice.  We can only ship using our own shipping account.  Free shipping is for ground service only to the Continental United States.

Make sure the item is legal for import and allowed in your country BEFORE you order. Any item(s) seized by customs are the responsibility of the customer and will not be refunded. If customs refuses entry of your item and it is returned to us, you the customer will be responsible for all shipping charges incurred.  All import taxes and tariffs are the responsibility of the customer. We cannot put false values or “gift” on international shipments.  All international orders display a shipping line item inclusive of both shipping and handling fees.  Additional shipping charges may be applied to any returned items.

Special Note: Electronic training collars are not legal for import into Australia or Iceland.

Tracking Your Order. 
PetFrenzy.com offers all customers the ability to track their package online. Simply log into your account at the "Order Tracking/Status" option at the top of our web site and log in. Open the order that you desire to track and click on the tracking number. You will automatically be forwarded to the UPS web site and the status of your order will be displayed.

Alternative Shipping.
We can only ship using our own shipping account. 

CLICK HERE FOR YOUR ORDER STATUS